Terms and Conditions

By using this Website, you are deemed to have full knowledge of, and accepted the terms and conditions as listed below. Therefore, we strongly advise that you read them carefully and print a copy of them for future reference. Please do not use the Website if you do not agree to be bound by these terms and conditions,

All material accessible on this Website is protected by Espère Healthcare Limited copyright. You can view website pages on screen and print or download sections for your own personal use without infringing this copyright.
You may also supply a copy of any such section or link to any third party provided that:

1. It is for their own personal use
2. It is not supplied as part of, or incorporated in, another work, website or publication
3. It is not supplied either directly or indirectly in return for commercial gain
4. the third party is made aware that the source of the material is from this named Website and that the terms and conditions listed below apply equally to them.

No part of this Website may be reproduced, transmitted to, or stored on any other website in any other form of electronic medium without our express written consent. Please ask us if you are in any doubt.

Whilst we will use our best efforts to deliver a timely and continuing service. We cannot warrant that either the Website or the service it provides will continue without interruption or that it will remain unchanged.

We will use our best efforts to ensure that the information contained in the Website is correct, up to date and reliable.  However, no warranty, either expressed or implied, is given as to the accuracy or completeness of that information. The Website contains hypertext links to a number of other websites which are owned, operated and controlled by third parties and we have no control over or proprietary interest in any of these websites. As such, we can make no warranties with regard to the quality, security, accuracy or any other aspect of such sites, and we exclude any and all liability arising from their use.

Our Website contains content and services ("Third Party Services") owned, operated and controlled by third party service providers ("Third Party Providers") and not by Espère Healthcare Ltd. Where appropriate the provision of any Third Party Services to you by any Third Party Providers shall be on the terms and conditions of the relevant Third Party Provider. It is your responsibility to be aware of and understand such terms and conditions. We exclude any and all liability arising from the provision of any Third Party Services to you by any Third Party Providers and your only remedy for failure to provide such Third Party Services is against the relevant Third Party Providers.

We will make every effort to ensure that any enquiry you submit to us is dealt with promptly. However, we cannot guarantee that it will always be dealt with within the timescale you require. If your enquiry is submitted to a Third Party Provider then we will not necessarily be able to read or see your enquiry. We cannot guarantee complete confidentiality and recommend you do not include sensitive information, or information which could be classed as a trade secret, via the internet.

This website is owned and operated by Espère Healthcare Limited. ("we" or "us"). The company is registered under the Registrar of Companies in England and Wales under Company Number 5032968. If you have questions relating to our terms and conditions, you may contact us by phone on 01462 346100 or email us at enquiries@esperehealth.co.uk.co.uk

Only one promotion is permitted per transaction. Discount codes cannot be accepted with other special offers. Discounted or waivered postal charges are not considered a promotional offer. Special offers on products are dependent on stock levels. No retrospective offers or discounts can be applied to orders. There are no cash or product alternatives to promotions offered. Your 30 Day Money Back Guarantee is not affected by any promotion or offer. Your statutory rights are unaffected. Espère Healthcare Ltd reserve the right to alter or cancel promotions at any time without prior notice.

Ownership of all rights, including copyright, relating to this website is vested with Espère Healthcare Limited. Any use of this website or its contents, including copying or storing it or them wholly or in part, other than for your own personal, non-commercial use, is prohibited without the permission of Espère Healthcare Limited. You may not modify, distribute or re-post something on this website for any purpose without our express written permission.

All orders are subject to acceptance and availability. Orders placed by you are an offer to purchase and will be accepted by us subject to stock availability at the stated prices, and subject to your payment having been received by us in full. We require full payment for the goods before your order can be accepted. Once your payment has been received by us, we will send an email to your stated email address to confirm our acceptance of your order. Upon acceptance of your order, despatch will be arranged to your required delivery address. Completion of the contract between you and Espère Healthcare Limited will be perfected when we despatch the goods to you. The sale contract is concluded in Shefford, England, and the contract language is English. We will be pleased to accept orders provided they are for the personal, non-commercial use by our customers. We will not accept orders which are intended for resale or distribution for commercial purposes unless agreed beforehand. The resale of any products purchased from the Espère Healthcare website without the express written agreement of Espère Healthcare Limited, is not permitted.

Provided you have supplied us with your correct email address, we will notify you by email as soon as possible to confirm receipt of your order.

All items are subject to availability. In the event that the item you wish to purchase is not available, we will email you immediately to inform you and give you the choice to await delivery or cancel the order. If your order is delayed because we are awaiting supply of stock or for any other reason, we will make every effort to keep you informed and discuss revised delivery timing.

Prices and offers are valid as advertised and may change from time to time. The GBP price of an item is inclusive of UK VAT, where appropriate at the prevailing rate.

We have chosen to use PayPal as our payment processor, enabling us to receive payments in the following forms of Credit and debit cards: Visa, Mastercard, Maestro, American Express or directly from a customer’s PayPal account balance.

Reasons why we choose to use PayPal
1. Privacy. You may review PayPal’s privacy policy here [https://www.paypal.com/au/cgi-bin/webscr?cmd=p/gen/ua/policy_privacy-outside].
2. PayPal uses the best commercially available technology and procedures to protect the security of your online transactions. You can review their Data Security and Encryption here:  [http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/security-outside]
3. PayPal offers buyers protection through their Buyer Complaint Process [http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside].

The number one reason we use PayPal is for your security and ours. We NEVER retain your credit or bank information so you know that it cannot be misused.

Should you have any cause for concern regarding a payment, please contact Espère Healthcare Ltd directly as a first port of call rather than escalating a complaint through PayPal. Our experience is that over 98% of complaints can be handled far quicker through direct conversation rather than involving the PayPal Escalation system.

The goods which you order will be insured by us or by our agents while in transit and up to the point of delivery to your address.

We will aim to fulfil your orders to the best of our ability. However, we reserve the right to cancel the contract between us if one or other of the following circumstances apply:

1. We do not have sufficient stock to deliver the goods you have ordered within an acceptable time frame
2. We do not deliver to your area or country

In the event of cancellation, we will contact you by email and will re-credit your account as soon as possible and in any event within 30 days of your order being placed.

You have the right to cancel goods as soon as your order is placed and for up to 14 days after you receive your delivery. Refund will include the cost of delivery to the customer. Cost of return postage to be covered by the customer unless products are faulty or damaged, or the wrong item has been sent in error.

Your rights to return goods are protected under the Consumer Contracts Regulations.

If, for any reason, any item proves unsuitable we will refund or exchange it providing that it is returned to us at the address above within 14 days of delivery, is carefully packed in its original packaging and has not been used. We reserve the right to refuse to accept any item which does not conform to these conditions. Please remember that you are responsible for any returned goods until they are delivered to us. We would therefore recommend that you get a proof of posting certificate, free of charge from the Post Office when you return items to us just in case it fails to reach us. Unfortunately, we cannot refund the cost of return postage. Espère Healthcare Ltd cannot accept responsibility for failure to comply with specific instructions stated in the brochure or care instructions. Customers' statutory rights are not affected by this statement.

You may use this website at your own risk and it is understood you are personally responsible for your use of this site and for your communication and activity related to this site. We make every effort to ensure this website is free from viruses or defects. However, it is your responsibility to ensure you use the right equipment to use this website and to screen out anything which may damage it.

Every care has been taken in the preparation of the content of this website to ensure the items and terms are described accurately. There may however, from time to time, be technical inaccuracies and/or typographical errors or variations in style or colour reproduction, or in text descriptions. To the extent permitted by law, Espère Healthcare Limited shall not be liable for any claims either direct or in terms of consequential loss relating to the accuracy of the information contained in any of the sections of this website, whether this arises from breach of duty, breach of contract, negligence or any other way.

All trademarks, product names, company names and logos used within the website are the property of their respective owners. No permission is given by us either directly or implied, in respect of the use of any such brand names, photographs, product names or titles or copyrights which belong to third parties, and such use may constitute an infringement of the owner’s rights.

This website, any content contained herein and any contract brought into being as a result of usage of the website are governed by and construed in accordance with English Law and any disputes will be dealt with under the sole jurisdiction of the courts of England and Wales. All contracts are concluded in English.

We will not be in breach of this agreement or otherwise liable for any delay in performance if to the extent that any delay or failure results from circumstances beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Our terms and conditions relating to your use of this website may be updated from time to time and we suggest you check this website regularly for any changes to our terms and conditions.

Espère Healthcare Limited, Shefford House, 15 High Street, Shefford, SG17 5DD

Espère Healthcare Limited, 11D Old Bridge Way, Shefford, SG17 5HQ